Returns & Exchanges

At Calia Natural, we want you to be completely satisfied with your botanical hair and skin care. If your purchase doesn't meet your expectations, we offer a 30-day window for returns on unopened and unused products.

1

Initiate Your Request

Email our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Pack Securely

Carefully pack the unused items in their original packaging to ensure they are protected from damage during transit.

3

Ship the Package

Affix the provided return label or use a tracked shipping service to send the items back to our fulfillment center.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing